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Full Time Customer Service Specialist/20.00/hr/ Lakeland,Davenport

Location: Lakeland, Davenport, FL

Department: $20.00/hr; Mon-Fri; 40 hrs/week

Type: Full Time

Min. Experience: Entry Level

Position Summary:

Under direct supervision, the Customer Service Specialist I will process a variety of transactions relating to driver’s license, registration, title, real estate and business tax, and hunting/fishing transactions. The Customer Service Specialist I will be trained in either Driver’s License transactions and areas affiliated or Registration transactions and areas affiliated until cross-training is complete. The CSS I ensures transactions conform to Department of Motorist Services regulations, Department of Revenue guidelines and the Florida Statutes. The CSS I determines customer needs and acts as an advocate to ensure the customer receives courteous, accurate, and timely service.

The most essential skill is attitude and includes the following: positive interaction & cooperation with co-workers, responding politely to customers, working as a team member, function under intense time pressure and responding in a positive manner to supervision.

Essential Duties and Responsibilities:

Note: May perform other related duties and task, as required.

  • Greets the public in a friendly manner.
  • Provides customers with information and service both in person, via phone and email.
  • Collect current and delinquent real estate and tangible tax payments.
  • Issue and/or renew business tax receipts.
  • Issue and/or renew hunting/fishing licenses.
  • Collect sales taxes on casual vehicle and vessel sales.
  • Balance the cash till daily.
  • Log and process customer transactions received by mail.
  • Log and process drop off dealer work.
  • Create a monthly dealer transaction report.
  • Stay current on regulatory changes and updates from DHSMV, DOR, FWC, and Florida Statutes.
  • Maintain adequate supplies at their workstation.

Registration Transactions for Individuals, Companies, or Dealers:

  • Process title and registration transfers.
  • Handle registration renewals.
  • Process original title applications.
  • Issue temporary tags.

Driver’s License Transactions:

  • Issue original and/or renew driver licenses.
  • Administer verbal exams and road skills test to driver license applicants.
  • Determine documentation needed for reinstatement/clearance of suspensions.
  • Process reinstatements and clear suspensions.

Navigate various computer software to process:

  • DMV transactions
  • Property and tangible collections
  • Business tax receipts
  • Hunting and fishing transactions
  • Credit card payments
  • Driver license transactions

Job Requirements and Qualifications:

Education and Experience Requirements:

Requires a high school diploma or general education degree and one year customer service experience. To learn about the exception process for this requirement, please email us through our contact us form on our website.

Certifications, Licenses, Registrations:

Valid Florida driver’s license or be able to obtain one at time of employee. Must be able to obtain a Board of County Commissioner’s defensive driving certificate.

Skills and Knowledge:

  • Strong written and verbal communication skills are necessary.
  • Able to provide competent, courteous, and accurate customer service.
  • Efficiently process a variety of transactions.
  • Willingness to learn and stay updated on published procedures and regulations governing the offices.
  • Must possess strong problem solving skills.
  • Skilled in researching, collecting and interpreting data.
  • Strong mathematical skills.
  • Must display a positive and helpful attitude.
  • Must be highly dependable and motivated.
  • Ability to effectively carry out instructions in written or oral form.

Working Conditions:

Climate controlled environment with a moderate noise level.

This position also requires the ability to work in outdoor weather conditions with potential exposure to adverse conditions (i.e., pollen, dirt, dust, odor, fumes, etc.)

Outdoor work will be conducted in customer vehicles.

Physical Demands:

  • Lift 25 pounds
  • Stand, squat or walk
  • Sit for long periods
  • Manual dexterity
  • Hear at normal level or with accommodation
  • Vision at normal range or with accommodation

ADA Compliance: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Have you retired or received a payout from the Florida Retirement System in the last 12 months?
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2nd Reference Name, Email, Phone Number, Occupation, Years Acquainted, Relation*
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SHARED VALUES are those personal qualities and traits that, as a member of the Tax Collector’s Office for Polk County we individually and collectively believe are essential in fulfilling our Mission and Vision.

Our shared values are: Integrity, Innovation, Accountability, Compassion and Teamwork*
I hereby certify that all of the facts and information listed on this appointment application are true and complete. I understand that any false, incomplete or misleading information given by me on this application is sufficient cause for rejection of this application. I also understand and agree that any such false, incomplete, or misleading information discovered on this application at any time after I am employed may result in my dismissal.*
I hereby authorize the Tax Collector to investigate all statements contained in this application, to interview the references and previous employers listed in this application, and to obtain a report from a consumer reporting agency to be used for employment purposes in accordance with the Fair Credit Reporting Act. I authorize the references and previous employers listed to give the Tax Collector all facts, opinions and evaluations concerning my previous employment and any other information they may have, personal or otherwise, and release all such parties from any liability which may allegedly arise from furnishing such information to the Tax Collector, including, but not limited to, any liability for defamation or invasion of privacy.*
If I am offered appointment, I understand that such an offer will be conditioned upon satisfactory results of a background investigation and/or Tax Collector medical examination or inquiry, including a drug screen test. If then employed, I understand that I will be required to serve a 180 day probationary period. I further understand that my appointment and compensation can be terminated, with or without cause or notice, at any time, regardless of the successful completion of my probationary period, at the option of either the Tax Collector or myself. I understand that no supervisor or other representative of the Tax Collector other than the Tax Collector has any authority to enter into any agreement for appointment for any specified period of time, or to make any agreement contrary to the foregoing.*
I further understand and voluntarily agree as a condition of appointment of my continued appointment, that I may be requested by the Tax Collector to submit to a urinalysis or other drug screen test and that my failure to take such test(s) when requested to do so or unsatisfactory test results will disqualify me from consideration for appointment, or if I am than appointed, may result in my immediate dismissal.*
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